Technical Assistance

1. The user clicks yes. They might read what they clicked yes to.
2. The user doesn't usually read prompts
3. The user will not read error messages, even if they are to their benefit.
4. The user doesn't know how to "google" problems
5. The user will sometimes even ignore IT professional help even when they call us. This is usually a "bitch session" with no clear resolution.
6. You will tell the user what to do, and they will also say yes. They still don't understand.
7. Users will install software and not understand how to remove said software (control panel/remove software).
8. Users are not curious. What would be obvious to simple reading they will ignore.
9. Only when the computing environment is unbearable, will they call in. Or it will be the simpleton user who wants you to do their work for them.

• not sure what the original source is

AQUARIUS from the YMF262 EP by Diode Milliampere, Live in Adlib Tracker II

A Museum of Game Maps

@ noclip

Outlandish HCI Papers

@ floe.butterbrot

The Secret Life of the Word Processor

You've Found Your Way In, But Is There a Way Out?

Technology Trap

A Declaration of the Independence of Cyberspace

What Barlow forgot is that any declaration of independence should be followed by the creation of an army of clueless believers willing to die for the cause.

@ eff.org

The Hidden politics of SimCity

True Bugs Wait

more at natashenka.ca